Mercy Medical Center Emergency Services

Phone & Address

271 Carew St
Springfield, MA 01104

Get directions

413-748-9670

413-452-6049

When Minutes Count, Count on Mercy

In a medical emergency, you can feel confident knowing that expert care is available here at Mercy Medical Center, 24 hours a day, every day of the year.

Our modern emergency department, with 38 exam rooms, is designed to treat you quickly and efficiently, using the very best in medical technology. Our team of board-certified Emergency Medicine physicians sees nearly 75,000 patients a year – a level of experience that translates into expert, high-quality care.

Equally important, here you’ll be treated with compassion and reassurance. We understand that a visit to the emergency department can be frightening and confusing. We’ll do everything we can to make it less so.


Visitor Policy

Up-To-Date Visitor Policy


Expert Orthopedic Care

We know that orthopedic emergencies happen. That's why we're proud to offer expert Orthopedic care, all day, everyday in our Emergency Room. And, if you require surgery or follow-up care and don't have an established orthopedic surgeon, we provide you surgical, post-operative and follow up care at our outpatient practice on the campus of Mercy, located at 401 Chestnut Street.

Streamlined Services for Fast Access to Care

We want you have the best-possible experience, starting with streamlined services to ensure that you see a doctor fast:

    • Nurse First – An experienced registered nurse (not a clerk) assesses all walk-in patients, speeding up triage (the process of deciding which patients should be treated first based on how sick or seriously injured they are)
    • FastTracking Non-emergency patients can have their medical issues resolved quickly in our dedicated FastTrack area, freeing resources for patients with more serious or life-threatening conditions
    • Bedside registration Paperwork can be taken care of during triage or at the bedside, saving time

Expert Care for All Types of Emergencies

We provide a comprehensive range of services for acutely ill and severely injured patients, including:
    • Stroke care – Mercy Medical Center is designated a Primary Stroke Services Hospital by the Massachusetts Department of Public Health, which means we meet rigorous guidelines for assessing and treating stroke around the clock
    • Surgical services – Board-certified general surgeons as well as specialists (including neurosurgeons and orthopedic surgeons) are available if emergency surgery is required 
    • Behavioral health – This private and secure 4-bed short-term stay unit provides care for patients with acute psychological problems 
    • Advanced diagnostic imaging – We have the latest technology including to aid in prompt diagnosis 
    • On-site lab services – For quick turnaround of medical tests 
    • On-site pharmacy – So you can conveniently fill a prescription or buy over-the-counter medications

If You Need to Be Admitted to the Hospital

If your illness or injury requires hospitalization, rest assured that we’ll provide outstanding, attentive care:
    • All inpatients are overseen by board-certified hospitalists, highly trained doctors who specialize in managing the care of hospitalized patients. 
    • If a more advanced level of care is required, our ICU and intermediate care unit are staffed at all times by board-certified critical care specialists.
    • Contact the Emergency Department: (413) 748-9670.
    • In the case of a medical emergency, call 911.