Billing & Financial Resources

Honoring our mission to serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities, Trinity Health Of New England is committed to providing health-care services to all patients based on medical necessity.

Have a Question About Your Bill?

If you have a question regarding your bill, please contact our billing department for assistance:

• Johnson Memorial Hospital:  
  (860) 714-4952 Option 3, or toll free 1 (833) 667-0003 
• Mercy Medical Center:  
  (855) 275-6758 
• Mount Sinai Rehabilitation Center:  
  (860) 714-4952 Option 3, or toll free 1 (833) 667-0003 
• Riverbend Medical Group:  
  (844) 278-1097 
• Saint Francis Hospital:  
  (860) 714-4952 Option 3, or toll free 1 (833) 667-0003
• Saint Mary's Hospital:  
  (860) 714-4952 Option 3, or toll free 1 (833) 667-0003

Accepted Insurance: Trinity Health Of New England accepts most health plans available in Connecticut and western Massachusetts. Before you seek care with us, please check with your insurance company, as providers, coverage and conditions of payment can change. What is covered and how much you will need to pay also varies by plan.

If your insurance provider does not cover one of locations or you are not covered by health insurance, Patient Financial Services can provide information, assistance and support. Please call the applicable number below.

• Johnson Memorial Hospital, Mount Sinai Rehabilitation Center, Saint Francis Hospital 
  and Saint Mary's Hospital - (860) 714-4952
• Mercy Medical Center - (413) 748-9357

For patients who require financial assistance or who are experiencing temporary financial hardship, Trinity Health of New England offers several assistance and payment options, including charity and discounted care, short term and long term payment plans and online patient portal payments capabilities.

Uninsured Patients: Trinity Health extends discounts to all uninsured patients who receive medically necessary services. Uninsured discount amounts are based on Federal Poverty Level (FPL) guidelines. Patient statements will show the discount amount and the adjusted balance owed. Services such as cosmetic procedures, hearing aids and eye care that normally are not covered by insurance are priced at package rates with no additional discounts. All payments are expected at the time of service.

Trinity Health Of New England has Certified Financial Counselors to help those without health insurance find coverage

If Connecticut Resident: Apply for Medicaid or insurance through Access Health CT at https://www.accesshealthct.com or call (855) 909-2428. You must provide us with the eligibility determination letter you receive from the State of Connecticut, Department of Social Services. If you are uninsured and need assistance, please call (860) 714-4952, Monday through Friday from 8:00am to 4:00pm.

If you are uninsured and need assistance, please call (413) 748-9357, Monday through Friday from 8:00am to 4:00pm.

Open enrollment period is from November 1 – January 31.

Mercy Medical Center Financial Counselor office is located on the first floor across from the Emergency Room entrance area.  For questions regarding financial assistance or to make an appointment to meet with the Financial Counselor please call (413) 748-9357.

Financial Counseling Contact Info

Short-Term and Long Term Payment Plans:

Patients who cannot pay some or all of their financial responsibility may qualify for short term or long term payment plans. THONE’s short term payment plan is interest free and patient balances must be paid within one year. Longer term interest bearing payment plans are available for those patients who cannot pay their balances within one year. 

Payment Plan/Loan Option

• www.myaccessone.com
• Access One English
• Access One Español

Plain Language Summary

• English
• Español

Financial Assistance/Charity Care Policy: 

A 100 percent discount for medically necessary services is available to patients who earn 200 percent or less of the Federal Poverty Level Guidelines. Elective services such as cosmetic surgery are not included in our charity program. Those who earn between 201 and 400 percent of the Federal Poverty Level guidelines may be eligible for a partial discount. Eligible patients will not be charged more than the Amount Generally Billed.

Patient copays and deductibles may be eligible for discounted rates if a patient qualifies for financial assistance and earns less than 400 percent of the Federal Poverty Level Guidelines. 

Discounts are also available to those patients who are facing catastrophic costs associated with their medical care. Catastrophic costs occur when a patient’s medical expenses for an episode of care exceed 20 percent of their income. In these cases patient copays and deductibles may also be included in the discount. 

Charity care discounts may be denied if patients are eligible for other funding sources such as Health Insurance Exchange plan or Medicaid eligibility and refuse or are unwilling to apply.

An application and supporting documentation is required to qualify.

Download a financial assistance application:

• Financial Assistance Application - English
• Financial Assistance Application Instructions English
• Financial Assistance Application - Español 
• Financial Assistance Application Instructions - Español

More information about financial assistance

• Eligibility Scale | Escala de Elegibilidad
• Financial Assistance Policy - English
• Financial Assistance Policy - Español
• Financial Assistance Procedure - English
• Financial Assistance Procedure - Español
• Amounts Generally Billed
• Participating Providers
• Non Participating Providers

No Surprises Act – Balance Billing Protections 

The No Surprises Act protects patients from large and unexpected surprise bills for out-of-network emergencies and certain non-emergency services provided in in-network health care facilities. Learn More.

Billing & Insurance Contacts:  

Contact Customer Service at Johnson Memorial Hospital, Mount Sinai Rehabilitation Center, Saint Francis Hospital and Saint Mary's Hospital:

• Monday – Friday 8:00 am to 4:00 pm
• (860) 714-4952  or (866) 483-6108

For Mercy Medical Center:  
For billing questions for services provided at Mercy Medical Center, please call (855) 275-6758. Our customer service representatives will assist in answering questions you might have regarding your bill.

To apply for financial assistance, please submit the completed application (and all supplemental information) to an onsite Certified Financial Counselor located in the hospital or by mail to: