Mercy Medical Center
Hours
Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. In 2015, Mercy Medical Center became part of Trinity Health Of New England, an integrated health care delivery system that is a member of Trinity Health, Livonia, Michigan, one of the largest multi-institutional Catholic health care delivery systems in the nation serving communities in 22 states. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.
Visitation Policy
Visiting Hours:
- 12:00 pm - 8:00 pm | 7 days per week
Visitor Restrictions:
Tour Mercy Medical Center
- Icons in the lower left of the screen to navigate throughout the Mercy Medical Center tour
- The Dollhouse View is a useful tool that provides a bird's eye 3D view of the hospital
- The Floor Selector allows you to navigate to different floors within the tour
- Double click the area within the hospital where you are are looking to begin the tour
- Use the arrow buttons on your keyboard or use your mouse to navigate through the hospital
- Purple buttons provide information about specific services and departments
- Green buttons provide general information and navigational support through the tour
Support Mercy Medical Center
Every gift to our hospital is precious and enables us to provide skilled and compassionate services across a full continuum of care including primary, acute, laboratory services, behavioral health, rehabilitation, long-term, home and end-of-life. You may specify an area of care you would like your gift to support or state that your gift should benefit the area of greatest need. Your contribution is more than a charitable donation – it is a meaningful investment in the lifesaving services our community needs now and in the years ahead.
Andy Yee Palliative Care Unit
Support to the Andy Yee Palliative Care Unit will help to provide an inviting, soothing space for end-of-life care for patients and families, as well as patients with chronic illnesses requiring pain and symptom management. The unit will consist of eight private, warmly decorated rooms, a family comfort area, a prayer room, and more.
Amenities
Parking and Public Transportation
- Patients and visitors are asked to park their cars in the spots reserved especially for them.
- Handicapped parking is available and spaces are conveniently located near all of our medical facilities.
- Mercy’s Campus Shuttle is available to all employees, patients and visitors.
- The Shuttle Program runs between 6:30 a.m. – 8:00 p.m. Monday through Friday (excluding holidays).
- Pioneer Valley Transit Authority (PVTA) provides transportation to Mercy Medical Center and our other locations throughout Greater Springfield.
- For a current schedule, visit the PVTA website or call (413) 781-7882.
- PVTA also provides van service for passengers who are unable to use the bus due to a disability, for more information call (800) 752-1638.
Dining
The Cafeteria is located on the hospital’s ground floor.
Cafeteria Hours:
- Monday - Friday: 6:30 a.m. - 6:00 p.m. (Closed from 10:45 - 11 a.m.)
Social Services
Licensed social workers provide counseling and support to patients and families and can provide information on a variety of community, public and private services and programs. These might include financial assistance, crisis intervention, mental health services, child or adult protective services and substance abuse programs.
Should a patient require admission to an extended care facility, a team of specially trained social workers will assist by arranging for admission and transfer to a sub-acute facility, nursing home, rehabilitation center or rest home.
Spiritual Care
The Spirit is a natural dimension of each one of us. Spirituality describes an understanding and awareness of relationships, an appreciation of a life purpose and a capacity to make meaning with regard to persons or events experienced in life. For some people it is their religion that helps them cope with illness, trauma, loss, and even death; for others it is their personal spirituality. As clinical members of a holistic healthcare team, chaplains play a vital role by journeying with people searching to make meaning of such life events.
Our chaplains demonstrate their dedication to human dignity through their deep respect for the uniqueness of each individual’s spiritual journey.
Chaplains are available to:
- Provide spiritual and emotional support for patients, families and colleagues
- Provide assistance in understanding advance care directives
- Facilitate alternative modes of healing
- Facilitate family meetings to encourage understanding of the plan of care
- Participate in a continuum of spiritual care that emphasizes connection to local priests, ministers, rabbis, imams or other spiritual advisors or faith groups
- Offer the sacraments: Reconciliation, Eucharist, and the Sacrament of the Anointing of the Sick
- Provide counsel regarding ethical issues or concerns
Local Accommodations
If you are visiting a patient and need overnight accommodations, below is a list of local hotels offering Mercy Medical Center a discounted rate for patients, families, guests and staff:
- Candlewood Suites, 572 Riverdale Street, West Springfield MA 01089
- Located 2 miles from Mercy Medical Center.
- To make a reservation, call (413) 739-1122 and ask for the Mercy Medical Center rate ($99/night rate, all year).
- Hilton Garden Inn Springfield, 800 West Columbus Avenue, Springfield MA 01105
- Located 1 mile from Mercy Medical Center.
- To make a reservation, call (413) 886-8000 and ask for the Mercy Medical Center rate (20% off the daily rate).
- Homewood Suites, 375 Whitney Avenue, Holyoke MA 01040
- Located 7 miles from Mercy Medical Center.
- Click here to book your room, or call (413) 532-3100 and ask for the Mercy Medical Center rate (15% discount).
- La Quinta Inn & Suites - Springfield, 100 Congress Street, Springfield MA 01104
- Located a ½ mile from Mercy Medical Center.
- To make a reservation, call 781-0900 and ask for the Mercy Medical Center rate (10% discount).
- Naomi's Inn B&B, 20 Springfield Street, Springfield MA 01107
- Located 1 mile from Mercy Medical Center.
- To make a reservation, call (413) 433-6019 and ask for the Mercy Medical Center rate $95/night rate, all year).
- Regency Inn & Suites, 21 Baldwin Street (Off Route 147), West Springfield MA 01089
- Located 3 miles from Mercy Medical Center.
- To make a reservation, call (413) 781-2300 and ask for the Mercy Medical Center rate ($77/night + tax; some dates do not apply).
- Residence Inn West Springfield, 64 Border Way, West Springfield MA 01089
- Located 5 miles from Mercy Medical Center.
- To make a reservation, call (413) 732-9543 and ask for the Mercy Medical Center rate ($115/night).
- Residence Inn also donates 10% of rooms booked under the Mercy rate back to the hospital!
- Hampton Inn and Suites-Springfield, 851 East Columbus Avenue, Springfield MA 01105
- Located 2 miles from Mercy Medical Center.
- To make a reservation, call (413) 310-2300 and ask for the Mercy Medical Center rate (15% off the daily rate).
- Hampton Inn by Hilton, 20 Phoenix Avenue, Enfield, CT 06082
- Located 11.3 miles from Mercy Medical Center.
- Hotel Main: (860) 741-3111
- Click to book your room (from $79 daily rate plus tax)